Privacy and Cookie Policy

Anonymous Data for Web Tracking

Targeted Advertising

We’ll us the following information for business purposes, to allow us to use targeted advertising.

• Anonymised Data
• About customer activity on the website

Processed and Shared by our partners:

• Google - privacy policy
• Facebook - privacy policy
• Bing - privacy policy

You can opt out of receiving targeted advertising across a number of networks, including Google, Facebook and Bing, by visiting Ad Choices

Analytics

We’ll us the following information for business purposes, to allow us to understand how our website is used.

• Anonymised Data
• About customer activity on the website
• Processed and shared with our partner: Google - privacy policy

Our Handpicked Members Scheme

We may use your data for sending you marketing and using the information about your purchases, but only if you have opted into our Handpicked Members Scheme via the following methods:

• Signing Up Online
• Joining in-store
• Joining at an event

What we store

• Identifiable Data (name, address, email)
• Information about any transactions that you’ve made with us

What we use it for

We may use this data for the following purposes:

• Sending you marketing via email
• Sending you marketing via post
• Sending you marketing via SMS
• Processing your shopping behaviour to send you targeted offers and information (for example, sending out vouchers if you come in store but don’t use our café yet)
• Processing your data to better understand who our customers are (for example finding out which geographical locations people order from)

Who we share it with

We may use third-party services to process data, for example, to send emails, to store customer data, or to send out post. However, we do not sell or allow third-parties to use data collected in this way.

Your Rights

You can:

• Request a copy of the data
• Request that we amend your details
• Request that we remove your details

Please speak to a member of staff or email marketing@almondsbury.co.uk

Data we hold if you place an order or make an enquiry with us

If you place an order with us in store, over the phone or online, we will use your data:

What we store

What we use it for

We may use this data for the following reasons:

Who we share it with

We may use third-party services to process data, for example, to send emails or store your data. We may share your data with third-parties such as Delivery Firms, Manufacturers if it is necessary to fulfil our contract with you. However, we do not sell or allow third-parties to use data collected in this way.

Your Rights

You can opt-out of the use of your data for marketing purposes at any time. Simply contact marketing@almondsbury.co.uk

You are not able to request removal the data we hold, as we have a contractual obligation to store it, however you can request a copy of the data we store about you. Simply contact marketing@almondsbury.co.uk

• In order to fulfil our contract with you
• In some circumstances, to contact you for marketing purposes - where we have identified there is a legitimate interest to do so
  • Name
  • Address
  • Contact Details
  • Information about what products you've ordered
  • Credit card details - these are stored in accordance with our payment processors' terms and conditions to prevent fraud.
  • Ordering products from a manufacturer
  • Arranging delivery
  • Contacting you to make sure you're happy with our service
  • To allow us to rectify any problems with your order after you've received it
  • Preventing Fraud
  • Processing your data to better understand who our customers are (for example finding out which geographical locations people order from)
  • Sending you emails about products and services that may be of interest (e.g. if you've purchased tickets for an event, we may email you next time the event happens to tell you about it)

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

We use cookies on this site for the following reasons:

• Functionality - to ensure that logins, your shopping basket and other functions on the site work for you
• Analytics - to allow us to understand how our website is used or how users have found us.
• Advertising - to allow us to use targeted advertising

You can view what data we collect, and opt out, by going to the Anonymous Data for Web Tracking tab above.

How to control cookies

You can control and/or delete cookies as you wish – for details, see the ICO website. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Specific cookies we use

Below are the cookies we use, and what they are for: